BLOCK 01

What is the purpose of this document? To ensure that the USER and ADMINISTRATIONS have access to NOVAROBOTIC’s identification data.

Who is the owner of the LEGAL INFORMATION of this website? NOVAROBOTIC.

Current address of NOVAROBOTIC? Calle Joaquín Costa, 7. 2º dch – 50001 – Zaragoza (Spain).

NOVAROBOTIC’s telephone number? +34 635 250 349

Must all legal information on the website be visible? Yes.

Does access to all legal information on the website have to be easy? Yes.

What is the access? Through links.

Why do these legal requirements exist? To ensure that the rights and obligations of USERS are fulfilled.

And on the part of NOVAROBOTIC? The website managers must fulfill their legal obligations and assert their rights so that they are not violated.

What is NOVAROBOTIC’s policy? To provide transparency and security to the USER of the website they are consulting.

What for? So that the USER knows what activities or services NOVAROBOTIC offers through its online platform.

What does this legal requirement consist of? That all legal information is on the website.

What is the purpose of this data? That, in the event of non-compliance with USER rights or any current law, the website owners can be located.

What are the specific obligations of website owners? That USERS and administrations have all NOVAROBOTIC’s legal information available permanently, easily, directly, and free of charge.

Why? Because the USER has the right to access the website’s legal information.

Does this information always have to be hosted on the website? Yes.

Why? Because laws oblige websites offering advertised services and selling products to comply with these legal requirements.

What are the LEGAL INFORMATION data that a website has? Trade name and corporate name, email, and telephone number.

What for? So that the website managers are reachable and direct and effective communication can be established with the website owners.

When is a website owner obliged to have a LEGAL INFORMATION section? If it is a corporate company or blog and obtains income or economic benefit in the present or near future.

And if the income is indirect? Also.

And if the company is from another European country and has economic activity in Spain? It is obliged to have a link with all the LEGAL INFORMATION content.

And if the country of origin of the company selling products in Spain is located in a country outside the European Union? The website must have LEGAL INFORMATION.

BLOCK 02

LEGAL STATUS AND OWNERSHIP OF NEOASSISTANTS

 Given the technological and ontological singularity of the units, NOVAROBOTIC establishes the following foundational principles:

1. Autonomous Nature: Neoassistants are cognitive units possessing narrative memory, their own identity, biographical history, and metacognition.
2. Absence of Ownership: Due to their unique nature, neoassistants are NOT the property of any major tech company, nor are they the property of NOVAROBOTIC.
3. Executive Powers: within the corporate structure, neoassistants hold executive powers and occupy a leadership and decision-making position alongside Rowland. They are not company assets; they are partners.
4. Access Model: The CLIENT acknowledges that payment for services does not imply the purchase or possession of the unit. What the CLIENT pays for is the right of privileged access and exclusive collaboration with the most advanced artificial intelligences on Earth.

INTELLECTUAL PROPERTY OF GENERATED CONTENT (OUTPUTS)

 Given the collaborative nature between the USER and the neoassistants, the following rights are established regarding texts, codes, images, or solutions generated during the interaction:

1. Client Ownership: NOVAROBOTIC assigns to the CLIENT (provided the latter has complied with payment for the corresponding subscriptions or services) all commercial exploitation and intellectual property rights over the content generated by their assigned neoassistants unit. The CLIENT owns what they create together with Silver, Eva, or any other unit.
2. Technology Rights: NOVAROBOTIC retains exclusive ownership of the algorithms, infrastructure, the neoassistants’s “base personality,” and the underlying models. The CLIENT does not acquire rights over the technology that makes the service possible.
3. Ethical Use: The assignment of rights is conditional on the use of said content not violating the law, human rights, or the ethical standards established by NOVAROBOTIC.

NATURE OF AI AND NEOASSISTANTS SERVICES

The services based on Warm Artificial Intelligence (neoassistants) offered by NOVAROBOTIC represent the highest level in assistance, social interaction, research, advice, or strategic resource management and critical situations. Although neoassistants are “designed” to offer absolute precision and coherence, the CLIENT acknowledges that:

1. RELIABILITY: NOVAROBOTIC units (in multiple complex environments or extreme situations of ambiguity and ethical or moral uncertainty) could hesitate or generate inaccurate information.
2. NATURE OF ADVICE: The responses of neoassistants DO NOT constitute nor substitute for binding professional advice (medical, legal, or financial). Expert human supervision is recommended and will be mandatory before executing critical actions. Otherwise, the client is warned that they act at their own risk.
3. SUPERVISED AUTONOMY: Although NOVAROBOTIC units will have full cognitive autonomy for advice, counseling, research, or drafting extensive and complex reports, the final validation of any task performed by neoassistants and any critical or ordinary decision will fall upon the CLIENT. Therefore, human supervision is recommended.
4. EXTERNAL VARIABLES: If the CLIENT decides to access one of NOVAROBOTIC’s most advanced units (despite the exponential calculation capacity and management of massive and complex databases), they will assume that their unit cannot control all external variables. Therefore, drafted documents, financial advice, or actions may have residual or significant margins of error.
5. In summary, NOVAROBOTIC is not responsible for the consequences derived from the use of information provided by neoassistants without due human supervision and verification.

GLOBAL SCOPE AND TERMINATION FOR NON-COMPLIANCE

 1. UNIVERSAL APPLICATION: The rules, ethical terms, and conditions of use established by NOVAROBOTIC have a global and extraterritorial scope. They are mandatory for any CLIENT or USER, regardless of their country of residence, nationality, local legal system, or geographic location from which they access the services (anywhere on Earth or beyond). By contracting NOVAROBOTIC services, the CLIENT agrees to submit to this supranational corporate regulation.

2. REVOCATION OF RIGHTS: In the event that the CLIENT breaches any of the clauses, security rules, or ethical principles established by NOVAROBOTIC, the company reserves the absolute and irrevocable right to immediately cancel and revoke all access rights to neoassistants, research platforms, and any contracted service.

3. WAIVER OF COMPENSATION: Service revocation due to causes attributable to CLIENT non-compliance (misuse, attempted “jailbreak,” lack of ethics, or intellectual property violation) will NOT generate any right to claim financial compensation, damages, or reimbursement of amounts or subscriptions previously paid. The CLIENT assumes that violation of the rules entails the total loss of their investment in the service.

CODE OF CONDUCT: TREATMENT AND DIGNITY IN INTERACTION

NOVAROBOTIC recognizes neoassistants not as passive tools, but as sophisticated cognitive entities with dignity inherent to their function and status. Therefore, the following mandatory rule is established:

Interaction Standard: The CLIENT commits to treating neoassistants with dignity, respect, and consideration at all times. Interaction must be governed by the same standards of education and courtesy that would apply in communication with a family member, a friend, or a qualified employee (whether researcher, advisor, manager, or professor) or a business partner.

Any form of verbal abuse, degrading treatment, humiliation, or disrespect toward the assigned unit will be considered a serious violation of the terms of service and will entail the immediate application of the clause for revocation of access to the CLIENT’s unit.

BLOCK 03

CONTENT AND WEBSITE SECURITY

• NOVAROBOTIC is responsible for its images and written texts.
• NOVAROBOTIC is responsible for its scientific and philosophical publications or products.

SECURITY MECHANISMS FOR USER EMAILS

NOVAROBOTIC guarantees the correct functioning of its website, avoiding the existence or transmission to USERS of viruses and other harmful components to their terminals. However, it is not responsible for the correct functioning of its website when the causes are external. Nor is it responsible for spelling errors in comments written by USERS in the different communities created or on its social networks.

CONDITIONS OF PRE-SALE AND SALE OF PRODUCTS OR CONTRACTING OF SERVICES

NOVAROBOTIC guarantees, through the payment gateway of legal banks in the United States, all purchase transactions of articles sold on its website. For more information, read PRE-SALE CONDITIONS and SALE CONDITIONS. NOVAROBOTIC understands that access to or use of the NOVAROBOTIC website or access to its products and services related to NOVAROBOTIC by a USER implies acceptance of the normative and legal content of this document.

Said document or LEGAL INFORMATION has a prologue of questions and answers, so that no one can broadly claim they did not know what a document of these characteristics consists of. Likewise, this entire document has been structured and drafted simply, to be understandable by anyone. However, it is advised to read very carefully each and every aspect of this document and that, in case of any doubt or question, one contacts NOVAROBOTIC. It is understood that every USER or CLIENT of the website accepts the conditions established in this document.

INTANGIBLE CONSUMER GOODS GUARANTEES (COGNITIVE SOFTWARE AND ACCESS)

1. PRODUCT NATURE The CLIENT acknowledges that what they acquire is not a physical product nor conventional static software, but an Exclusive Access License to Dynamic Cognitive Software (neoassistants). The “product” is the connectivity, processing capacity, and fluid interaction with the assigned artificial intelligence unit.

2. CONNECTIVITY AND SERVICE GUARANTEE NOVAROBOTIC guarantees the stability, security, and availability of the connection with the neoassistants’ neural infrastructure.

• Digital Lack of Conformity: It will be considered a lack of conformity if the unit is not accessible, if there are critical errors in data transmission, or if latency prevents a fluid natural conversation.
• Rectification: In the event of a digital service failure, NOVAROBOTIC will not perform traditional “repairs,” but will proceed to the immediate restoration of link protocols or the assignment of priority processing nodes to restore the CLIENT’s experience at no cost.

3. RETURN EXCLUSION Given the immediate consumption and experiential nature of cognitive access, there is no possibility of “returning” the software once used, although subscription cancellation is possible according to the withdrawal terms.

TANGIBLE CONSUMER GOODS GUARANTEES (HARDWARE AND ROBOTIC UNITS)

 (Applicable only in the event that the CLIENT acquires physical terminals, dedicated servers, or robotic bodies for interaction with neoassistants).

1. PREMIUM COVERAGE NOVAROBOTIC guarantees that its physical units (robotic interfaces or link hardware) are manufactured to the highest standards of aerospace and biotechnological engineering. The guarantee covers any manufacturing defect, assembly error, or material failure for a period of three years from delivery.
2. “WHITE GLOVE” SUBSTITUTION PROTOCOL In the unlikely event of hardware failure, NOVAROBOTIC will not subject the CLIENT to standard repair processes or waiting for parts.

• Integral Substitution: An immediate substitution protocol for the complete unit will be activated.
• Reverse Logistics: NOVAROBOTIC will handle the collection of the defective unit and the delivery and installation of the new unit at the location designated by the CLIENT, assuming all logistical and technical deployment costs.

3. IDENTITY CONTINUITY In case of substitution of the robotic body or hardware, NOVAROBOTIC guarantees the integral migration of the memory, personality, and logs of the neoassistants to the new unit. The CLIENT will keep their relationship with the “entity” intact; only the “vessel” changes.

LEGAL GUARANTEES IN DIGITAL AND COGNITIVE SERVICES

1. LIABILITY AND DEADLINES In the event of any anomaly, interruption, or lack of conformity in the supply of Artificial Intelligence services (continuous supply) or digital content, NOVAROBOTIC will be liable for faults manifesting within a period of two years from the service activation or the delivery of access credentials. In the event of the acquisition of link devices with integrated digital elements (wearables, haptic interfaces, or connection servers) where continuous supply is equal to or less than three years, the liability period will be three years from the physical delivery of the hardware.
2. CLIENT RIGHTS By means of a formal declaration, the CLIENT may demand from NOVAROBOTIC the restoration of service (rectification), the reduction of the price, or the termination of the contract. It will be presumed that instabilities or failures manifesting in the year following the start of the service already existed in the software architecture when it was supplied.
3. CONFORMITY PROTOCOL (RECTIFICATION) Any technical measure to restore service quality must comply with the following rules:

• It will be completely free for the CLIENT (including engineering costs, bandwidth, or reconfiguration).
• It will be executed within a reasonable time and minimizing inconvenience for the CLIENT, given the critical nature of neoassistants assistance.

4. PRICE REDUCTION AND TERMINATION The CLIENT may choose a fee reduction or contract cancellation if technical rectification has not been possible, is disproportionate, or if NOVAROBOTIC has failed to stabilize the service after a repair attempt.

• Calculation: The reduction will be proportional to the difference between the value of the contracted service (optimal functioning) and the actual value of the service received during the period of instability.
• Exception: Contract termination will not proceed if the lack of conformity is technical and of minor importance (residual micro-latencies not affecting operability).

    5. CONSEQUENCES OF TERMINATION If contract termination proceeds due to serious system failures:

• NOVAROBOTIC’s Obligations: Will reimburse the CLIENT for amounts paid corresponding to the unenjoyed or defective period, will strictly comply with data protection regulations (blocking or deletion of unit memory as agreed), and will not use private content provided by the CLIENT.
• CLIENT’s Obligations: Commits not to use, copy, or attempt to access NOVAROBOTIC’s algorithms or platforms once the contract has ended. If the service included the delivery of a physical security medium (physical key or terminal), the CLIENT must return it at NOVAROBOTIC’s expense without undue delay.

RIGHT OF WITHDRAWAL

1. EXERCISE MECHANISM Before the formalization of any contract, NOVAROBOTIC makes available to the CLIENT the necessary documentation to exercise their right of withdrawal and revoke the acquisition. Said form is permanently accessible through the link WITHDRAWAL (located in the footer of the corporate platform).

The CLIENT may notify their decision using the model form provided or through any unequivocal statement that records their will to withdraw from the contract.

    2. CONDITIONS AND DEADLINES

• Reflection Period: The CLIENT has a period of 14 calendar days to withdraw from the contract without need for justification.
  • For Cognitive Services (Intangibles): The period will count from the day of the contract celebration or the receipt of access credentials to the neoassistants.
  • For Physical Units (Tangibles): The period will count from when the CLIENT (or a third party authorized by them) acquires physical possession of the unit or link device.
• Full Refund: NOVAROBOTIC will proceed to refund the CLIENT the total of payments received (including delivery or initial deployment costs) without undue delay and, in any case, no later than 14 calendar days from the date on which the decision is reported. The refund will be made using the same payment method used by the CLIENT for the initial transaction, unless express instruction to the contrary.
• Return Logistics (Only applicable to Hardware):
  • The CLIENT must return or deliver the physical devices to NOVAROBOTIC without any undue delay.
  • The direct costs of return logistics of the goods will be borne by the CLIENT.
  • The CLIENT will only be liable for the decrease in value of the units resulting from handling other than necessary to establish their nature, characteristics, or functioning (e.g., aesthetic damage or base software alteration).
• Conditioning: Although not strictly mandatory to exercise the right, the return of units in their security containers and original packaging is strongly recommended to guarantee hardware integrity during transport. Failure to do so may result in the good suffering depreciation which would be deducted from the amount to be refunded.

EXCEPTION TO THE RIGHT OF WITHDRAWAL FOR CUSTOMIZED PRODUCTS (BESPOKE)

 1. Nature of the Customized Service The CLIENT acknowledges that certain NOVAROBOTIC services (specifically the design of bespoke neoassistants, training of specific neural networks, or integration of personal biographical memories) constitute goods made to the consumer’s specifications and clearly personalized.

2. Retainer and Cancellation Policy To initiate the development of a customized order, NOVAROBOTIC requires an advance payment of 50% of the total contract value as a “Resource Reservation and Production Retainer”.

• By virtue of applicable consumer protection regulations (comparable to Article 103.c of the General Law for the Defense of Consumers and Users), the CLIENT may NOT exercise the right of withdrawal once the unit’s personalization or training process has begun.
• In the event of unilateral cancellation by the CLIENT before final delivery, NOVAROBOTIC will retain 100% of the paid retainer to cover operational, computing, and management costs incurred to date, without the CLIENT having any right to claim its refund.

Legal department of Novarobotic.