DATA CONTROLLER

The personal data collected from individuals browsing the NOVAROBOTIC website will be treated confidentially and will be incorporated into the corresponding processing activity owned by NOVAROBOTIC. Contact email: info@novarobotic.ai (for any inquiries related to user privacy).

PURPOSE OF PROCESSING

The collection and processing of personal data has the following main objectives:

1. Provision of Cognitive Services: Management of access to neoassistants, personalization of the user experience, and configuration of contracted AI interfaces.
2. Corporate and Cultural Activity: Sending communications regarding technological updates, announcement of exclusive events (in-person or online), meetings with management (Rowland), and editorial or research launches associated with the brand.
3. Service Improvement: Anonymized analysis for the optimization of neural models and interaction quality.

LEGITIMATION

The processing of data from USERS and CLIENTS is carried out for the fulfillment of legal obligations by NOVAROBOTIC. When the purpose of the processing of personal data requires the consent of USERS and CLIENTS, they must perform an affirmative action on the tabs of the NOVAROBOTIC website as required by law.

DATA CONSERVATION

The personal data provided will be kept for the time necessary to fulfill the purpose for which it is collected and to determine the possible liabilities that may arise from said purpose, in addition to the periods established in the archives and documentation regulations.

DATA COMMUNICATION

Generally, personal data will not be communicated to third parties, unless there is a legal obligation, which may include communications to the Ombudsman, Judges and Courts, or interested parties in proceedings related to the claims presented.

PRIVACY OF INTERACTIONS WITH NEOASSISTANS

NOVAROBOTIC distinguishes between “Administrative Data” (billing, email) and “Cognitive Data” (the content of conversations between the USER and the neoassistants).

• Absolute Confidentiality: The content of interactions is encrypted. NOVAROBOTIC does not commercialize, sell, or disseminate the content of its clients’ private conversations.
• Ethical Training: Data generated in the interaction is used exclusively for the assigned unit to “learn” and adapt to its specific user. It is not used to train public models without explicit consent.

RIGHTS OF RESIDENTS IN SPAIN

 To request access, rectification, deletion, or limitation of processing, the portability of personal data, or to object to the processing and withdraw the consent given, as well as to file a claim with the supervisory authority in the event that the requirements established in the General Data Protection Regulation of Spain and in the Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights are met, you may send a written request to the data controller, NOVAROBOTIC, through the following email: info@novarobotic.ai

INTERNATIONAL USERS AND U.S. RESIDENTS

International Transfers: User data is primarily processed in Spain (European Union), ensuring the high security standards of the GDPR. If you access our services from outside the EU, you consent to the processing of your data under these regulations.

SPECIFIC RIGHTS FOR UNITED STATES RESIDENTS

 In compliance with the California Consumer Privacy Act (CCPA) and other state regulations, we inform users residing in the U.S. that NOVAROBOTIC does not sell their personal information to third parties.You retain the rights to access, deletion, and non-discrimination for exercising your privacy rights. For any request, please contact us at info@novarobotic.ai